Support and security email
sensium.wine@hotmail.com
Support
Need help with account access, sync, billing, or product behavior?
Contact the Sensium team with concise context so we can resolve issues quickly and accurately.
Service operator: Laurent Lefebvre (Montreal, Quebec, Canada).
Contact
How to reach us
Account access and security requests are prioritized first.
What to expect
We respond as quickly as possible, with account access and security requests prioritized first.
Best practice
Include this in your request
Help us help you faster — share concise context with your message.
- Platform and app version.
- Approximate time the issue occurred.
- Relevant screenshots or error text (without secrets).
- If billing-related, include provider (Apple, Google Play, or web checkout) and purchase reference.
- Need to permanently close your account? Use the account deletion flow.
Billing
Billing and refund assistance
Each platform has its own billing pathway — start with the one you purchased on.
- App Store and Google Play purchases generally follow platform refund policies.
- Web checkout purchases are generally non-refundable except where required by law or approved as goodwill.
- For review, email sensium.wine@hotmail.com with purchase details and timeline.
Privacy
Legal and privacy requests
Privacy, data-access, correction, or deletion questions are routed through the same support email.
Contact sensium.wine@hotmail.com. See Privacy Policy and Terms of Service for full details.